Editions

RezolveIT ships as open core. The entire platform — every launchpad, the Metadata Studio, the Employee Center, dashboards, and built-in AI Assist — is free and open source under the MIT license. A separate RezolveIT Enterprise license adds the controls that large, regulated, or self-hosting organizations need: single sign-on, custom access control, AI governance, and private deployment, backed by an SLA.

Everything in Open Source is included in Enterprise. Enterprise is strictly additive — you never lose a capability by upgrading, and no data migration is involved.

At a glance

✓ included · — not included · † on the Enterprise roadmap

Capability	Open Source	Enterprise
All launchpads — IT Service Management, Enterprise Portfolio Management, HR Service Management, CMDB, IT Asset Management, Security Operations, AIOps, Customer Service	✓	✓
Employee Center self-service portal — branded, mobile, admin-customizable	✓	✓
Metadata Studio — tables, fields, forms, lists, and workflows from the UI	✓	✓
Dashboards & report widgets (per module)	✓	✓
Built-in AI Assist — summarize, draft, and deflect, with your own encrypted provider keys	✓	✓
Row-level security & built-in roles on every record	✓	✓
Sample data & sandboxes	✓	✓
Localization — English + Hebrew (RTL)	✓	✓
Self-host (MIT) or free managed cloud	✓	✓
Automatic updates & managed backups (managed cloud)	✓	✓
Email support	✓	✓
SSO / SAML / OIDC (Okta, Microsoft Entra ID, …)	—	✓
SCIM automated user provisioning & de-provisioning †	—	✓
Custom roles & custom row-level-security policies	—	✓
Department / Business-Unit data scoping — segment records & visibility by org unit	—	✓
Security Center — impossible-travel & login-anomaly detection, login-lockout policy, attachment-type allowlists, export-volume alerts	—	✓
IP allowlisting & location-based sign-in restrictions †	—	✓
AI Enterprise — external AI gateway, guardrails, budgets, usage audit, governance console	—	✓
Multi-language AI translation for Knowledge	—	✓
Enterprise integrations — Slack, Teams, PagerDuty, Jira & webhooks; SMS/WhatsApp	—	✓
Compliance — SIEM export & tamper-evident audit trail	—	✓
Single-tenant private cloud deployment (managed by RezolveIT)	—	✓
SLA, priority support, onboarding & feature prioritization	—	✓

Open Source (free)

Everything you need to run service management end to end. You can be live in minutes with sample data included — on the free managed cloud, or self-hosted on your own infrastructure under the MIT license.

Enterprise in depth

Everything below is what an Enterprise license adds on top of the open-source core — security and compliance, operating at scale, and support.

Security & compliance

RezolveIT’s security model applies uniformly across the UI, API and portal. Enterprise pairs that foundation with the controls auditors and security teams expect:

• SSO / SAML with your IdP, no passwords stored locally (see SSO / SAML), with role mapping and automated provisioning / de-provisioning from IdP groups.
• Row-level security and field-level ACLs, so confidential HR Service Management and Security Operations records are visible only to the right people on a shared platform.
• Encryption of secrets such as AI provider keys at rest.
• A full, tamper-evident audit trail across the platform — see Security Operations.

Because enforcement is centralized, a security review examines one model — roles, ACLs, row-level rules and audit configuration — rather than every screen.

Multi-team & scale

One platform serves the whole organization — IT, HR, security, PMO — without teams stepping on each other:

• Isolation with row-level security — teams share the platform but not the data; HR cases stay with HR Service Management, and a business unit sees only its own queues.
• Shared standards — every module runs on the same metadata engine, so one security model, one audit trail and consistent forms and workflows are set once and inherited everywhere.
• A Launchpad per team, tuned to its work, so a large platform still feels focused for every role.
• Reporting across the org — dashboards span teams for leadership while honoring access (see Dashboards & reports).

Support & SLAs

• Onboarding — a guided path from sandbox to production: configuration review, data migration, SSO setup, and enablement for your admins and agents. Because the product is configuration, not code, most rollouts go live the same day.
• Response commitments — support tiers carry response-time SLAs by severity, so a production-down issue gets attention that matches its impact. Your SLAs and contacts are agreed during onboarding.
• Staying current — upgrades bring new capability without overwriting your customizations, so there’s no re-implementation each release.

To scope a rollout, security review or migration, contact the team at rezolveit.io/contact.

† Items marked with a dagger are on the Enterprise roadmap.