Assets

ITAM models four kinds of stock — hardware assets, software licenses, consumables, and the stockrooms/transfer orders that move things between locations — plus the asset models and contracts they reference.

Hardware assets

A hardware asset is identified by its Asset tag and tracks Model / Model category (Computer, Server, Network Gear, Phone, Display, Printer), Serial number, Assigned to / Managed by, Location / Department / Cost center / Company, its home Stockroom, a linked Configuration item, and financial fields (Cost, PO number, GL account, Purchase date, Warranty expiration, Acquisition method — Purchase, Lease, or Loan).

Install status is the asset’s lifecycle field. It’s system-managed — read-only on the form — and only advances through the actions below:

State	What it means	Typical next action
On order	Purchased but not yet received into a stockroom.	Receive
In stock	Received and sitting in a stockroom, unassigned.	Deploy / Assign, or Retire
In use	Deployed to an assigned user, or in production if it’s infrastructure.	Send to repair, or Retire
In transit	Moving between stockrooms on a transfer order.	Retire, once the move resolves
In maintenance	Sent out for repair.	Retire
Retired	Decommissioned but still on the books.	Dispose
Disposed	Terminal. Off the books after certified e-waste disposal.	—
Missing	Reported lost or missing.	Retire

Retire and Dispose both require comments explaining the disposition. A Substate field gates finer-grained status within an install status — Available, Reserved, Defective, Pending disposal, Pending install, Pending repair, Disposed, Lost.

Software licenses

A license tracks Rights (entitlements purchased) against Allocated (seats assigned) and Available (the remainder) — available goes negative when a license is over-allocated relative to its entitlement, flagging true-up exposure. License type classifies how the entitlement is measured: Per seat, Per device, Subscription, Perpetual, or Concurrent. Licenses also carry Publisher/Vendor, License key, Cost, Purchase date, Expiration, Auto renew, and a linked Contract.

State	What it means	Typical next action
On order	Purchased but not yet activated.	Activate
In use	Active, allocatable against its entitlement.	Retire
Retired	Terminal — superseded or no longer in use.	—

The Software (SAM) overview rolls the license estate up into license positions (entitlement vs. allocated per publisher), a portfolio compliance score, and discovered installs vs. entitlements (the reconciliation gap that drives true-up).

Consumables

Consumables are non-serialized, quantity-tracked stock — cables, adapters, peripherals, toner — held per stockroom. There’s no lifecycle: each row just tracks Quantity on hand, Reserved, Reorder point (the threshold that flags a restock), and Unit cost.

Stockrooms & transfer orders

A Stockroom is a physical or logical inventory location with a Type — General, Staging, Transit, Quarantine, or Disposal — and a Manager. Stockrooms have no lifecycle beyond an Active flag.

A Transfer order moves assets between two stockrooms (From stockroom / To stockroom) and carries a Priority (1 - Critical through 4 - Low):

State	What it means	Typical next action
Draft	Created, not yet requested.	Request
Requested	Requested from the source stockroom.	Ship
In Transit	Physically moving between stockrooms.	Receive
Received	Arrived at the destination stockroom.	Deliver
Delivered	Terminal — delivered and accounted for.	—
Cancelled	Terminal — withdrawn before shipping.	—

Models & contracts

Asset Models is the shared product-model table (the same one Configuration Items reference) — every hardware asset and license points at a model here rather than free-typing a product name. Contracts / Leases tracks the supplier agreements tied to assets and licenses — contract type (Purchase Agreement, Subscription/SaaS, Master Service Agreement, Statement of Work, Lease, or NDA), vendor, start/end dates, and value — moving through Draft → Pending Approval → Active → Expiring Soon → Expired (or Cancelled).