Email & notifications
Email connects RezolveIT to people who live in their inbox — creating records from messages and keeping everyone posted as work moves.
Inbound email to records
Section titled “Inbound email to records”Point a mailbox at RezolveIT and incoming messages become records — a new email opens an incident or request; a reply to an existing thread adds a comment to the matching record. Sender, subject and body map to fields you choose.
Outbound notifications
Section titled “Outbound notifications”Workflows send notifications on the events that matter — assignment, approval, resolution. Templates control content and audience, and notifications respect user preferences. See Notifications for the admin configuration.
Approvals by email
Section titled “Approvals by email”Approvers can act from an email — approve or reject without signing in — while the decision is still recorded on the record with full audit.
Deliverability
Section titled “Deliverability”Configure your own sending domain and authentication (SPF/DKIM) so notifications land reliably and look like they come from you.