User Guide

This is the full manual for using RezolveIT day to day. Where Getting Started gives you a quick first walk-through for your role, the User Guide is the deeper reference — the page to come back to once you already know the basics and want the complete picture of a screen or a workflow.

What this guide covers

• Signing in and navigation — how to sign in, and how the top bar, the Launchpads switcher, notifications, and the avatar menu work.
• Employee essentials — the Employee Center home, searching, requesting items, tracking what you’ve asked for, reading knowledge articles, and approvals.
• The Virtual Assistant — asking questions, creating records from chat, and opening what it creates for you.
• Working as an agent — the launchpad home dashboard, working lists, and working records.
• Personalization — your profile, preferences, language, theme, and density.

How to read it

Each page is written as a set of short, numbered tasks you can follow in order, with a screenshot at the step where it helps most. Pages link sideways to each other rather than repeating themselves — if you’re an employee, start with Employee essentials and the Virtual Assistant; if you work records for a living, start with Working as an agent. Everyone benefits from Signing in and navigation and Personalization, since both apply no matter which side of RezolveIT you use.

If you want role-specific tutorials instead of the full reference, see Getting Started. If you administer RezolveIT for your organization, see Administration instead — this guide is written for the people using it, not configuring it.